Satisfaction: How Every Company Listens To The Voice Of The Customer

Description

Buy Satisfaction: How Every Company Listens To The Voice Of The Customer Second hand books, Authored by chris denove in paperback binding from Used Book Store.

The ultimate guide to customer satisfaction from a leading authority. For nearly forty years, this organization has been synonymous with measuring customer satisfaction and helping businesses understand what customers truly desire. A high rating signifies a company is truly listening to its customers and responding with outstanding service. This book explains how successful companies consistently achieve high customer satisfaction and translate it into profitable growth. Authors unlock decades of closely guarded research data, surveys, and feedback, offering insights previously unavailable. They explain how to: Understand the financial link between satisfaction and profits. Turn customers who are simply “satisfied” into vocal advocates for your business. Build a culture of customer satisfaction from the top down. In addition, this book offers tactical advice for companies of all sizes – product manufacturers, service providers, and retailers alike. It tells fascinating stories of companies that excel in customer satisfaction and others that ignored customer feedback, with significant consequences.

9780143062318 ISBN
Analysis & Strategy
Business & Economics