Description
Buy Hotel Front Office Training Manual 1996 Year Edition Old Book, Authored by sudhir andrews, Mcgraw-hill Inc.,us in hardcover binding from Used Book Store.
This used English-language training manual delves into the critical role of the hotel Front Office. As the department responsible for reservations, registration, and room assignments, the Front Office is fundamental to a hotel’s primary business of selling rooms. Serving as the initial and final point of guest interaction, its impact on a hotel’s image is paramount. This manual emphasizes the necessity of well-trained staff possessing the requisite knowledge and skills for this essential department. It examines the responsibilities of each Front Office component. The initial section, “Front Office Preamble,” explores the influence of airlines and travel agents within the hotel industry and outlines the core functions of a Front Office. Subsequent chapters detail the various functional areas, including Information, Reception, Reservations, Telephones, and the Lobby. The book also addresses key job roles such as Front Office Assistant, Front Office Cashier, Night Auditor, and Lobby Staff.
About the Author
Sudhir Andrews, a distinguished figure in hospitality education, formerly served as the Principal of the Institute of Hotel Management, Catering and Nutrition, New Delhi. His extensive expertise is underpinned by an MBA from the Indian Institute of Management, Ahmedabad, and advanced diplomas in Hotel Management from both the Oberoi Hotel School and the American Hotel and Motel Association. He has also earned certifications in training methodologies. Andrews’ career progression within leading hotel groups, including Oberoi and Welcomegroup, saw him rise to Director-Manpower Development. He has been instrumental in shaping the careers of countless managerial and supervisory personnel through his dedicated training initiatives.
0074515136 ISBN
Hotels & Inns
Food, Lodging & Transportation
Travel
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