Analysis & Strategy
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Billionaire’s Apprentice, The
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Change Anything
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Wikinomics: How Mass Collaboration Changes Everything: How Mass Collaboration Changes Evrything
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Communicating At Work: Improve Your Speaking Listening And Presentation Skills
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Satisfaction: How Every Company Listens To The Voice Of The Customer
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Best Practices: Building Your Business With Customer Focused Solutions: Building Your Business With Arthur Andersen’s Global Best Practices: Through The Development Of Its Best Practices Knowledge Base, Arthur Andersen Shows How You Can Take The Secrets Of The World’s Best Compa-nies And Put Them To Work At Your Company. Find Out How: Ritz-carlton Compiles Detailed Customer Profiles Based On Guest Preferences And Employee Observations, Then Shares This Information Throughout Its Chain So That Staff Members At Its Other Hotels Know Exactly Who Is Checking In Each Day And How Best To Please Each Guest. For Example, If You’ve Enjoyed Playing Tennis On A Prior Visit To A Ritz-carlton Hotel, Be Assured That Staff Members Will Be Aware Of It-and Will Alert You To Court Availability On Future Visits. American Express Targets Different Cardmembers With Offers Geared Specifically To Individual Buying Habits, Then Teams With A Merchant To Surprise Them With Rewards In Appreciation For Their Patronage. If You Are Identified As A “vip” Cus-tomer At A Particular Restaurant Where You Frequently Use Your American Express Card, Your Waiter May Surprise You With A Bottle Of Wine In Gratitude For Your Loyalty. Dell Computer Corporation, The World’s Fastest Growing Computer Company, Understands Its Customers’ Needs So Well That It Can Sell Them Products Directly Over The Phone Or Internet And Bypass Retailers. A System Ordered From Dell Will Arrive At The Customer’s Doorstep In As Few As Five Days, At A Cost 10 To 20 Per-cent Lower Than That Of Retail Chains. These Are Among The 40 Companies Featured In Best Practices That Share Their Stories Of Success Derived From A Clear Focus On Customers. From Fortune 500 Giants Ibm And Nike To Small Businesses Such As Rafting King Appalachian Wildwaters And New Pig Corporation, The Company With The Funny Name And Winning Sense Of Humor (It Makes Spill-absorbing Equip-ment), This Valuable Source Profiles Best-practices Companies In Highly Diverse Industries.
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Mission Control Management: The Principles Of High Performance And Perfect Decision-making Learned F: The Principles Of High Performance And Perfect Decision-making Learned From Leading At Nasa
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Empowerment Takes More Than A Minute
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End Of Poverty : How We Can Make It Happen In Our Lifetime
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Leading
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Deep Work: Rules For Focused Success In A Distracted World
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The Five Dysfunctions Of A Team: A Leadership Fable
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Showing 1–12 of 58 resultsSorted by latest
